Crusino Privacy Policy

At Crusino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how Crusino Online Casino collects, uses, stores, and safeguards your information when you visit our website, register an account, or play our games. By using our services, you agree to the practices described below.

Information We Collect

When you create an account or interact with Crusino Casino, we collect various categories of data necessary to provide our services and comply with our licensing obligations under our Curacao license.

• We gather registration details such as your full name, date of birth, email address, phone number, and country of residence.
• We collect identity verification documents, including proof of identity and proof of address, to meet our KYC and AML obligations.
• We record financial information related to your deposits and withdrawals, including the payment methods you use, such as MasterCard, Visa, Skrill, Neteller, or cryptocurrency wallets.
• We track your gaming activity, including game history, bets, wins, and loyalty program progress, to improve our services and manage our 176-level loyalty program.
• We automatically collect technical data such as your IP address, device type, browser, and operating system when you access our platform.
• We may record communications you have with our customer support team via email or LiveChat.

How We Use Your Information

Our Crusino platform uses the information we collect for several essential purposes. We rely on your data to operate our casino safely, offer personalised promotions, and meet our legal and regulatory requirements.

• We use your data to verify your identity and age before allowing access to real-money gaming.
• We process your financial details to handle deposits, withdrawals, and refund requests in line with our stated minimum deposit and withdrawal limits.
• We analyse your gaming behaviour to detect fraud, prevent money laundering, and protect the integrity of our games.
• We use your contact details to send you information about our welcome bonus, Tuesday Free Spins, Weekend Reload, and other promotional offers, where you have consented to receive marketing communications.
• We use your data to provide customer support and respond to your enquiries through our 24/7 LiveChat or support@crusino.com.
• We may use aggregated, anonymised data for statistical analysis and to improve our game offering across slots, live dealer games, and pokies.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on your consent when you register with Crusino Online Casino, our legitimate interest in preventing fraud and securing our platform, and our legal obligation to comply with licensing and anti-money laundering regulations. Where required, we will always ask for your explicit consent before processing sensitive data.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate Crusino Casino effectively.

• We share data with payment processors to facilitate deposits and withdrawals through methods such as Bank Transfer, Interac & e-transfer, EcoPayZ, MiFinity, and CoinsPaid.
• We share information with our game providers, including Pragmatic Play, NetEnt, Evolution, and others, solely to the extent necessary for game functionality and fairness verification.
• We may disclose data to regulatory authorities, auditors, or law enforcement agencies when legally required.
• We may share information with fraud prevention and identity verification services to confirm your eligibility to play.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing our site. Our cookies help us remember your preferences, keep you logged in, and understand how you interact with our games and promotions. You can manage your cookie preferences through your browser settings at any time. For more detailed information, please refer to our separate Cookie Policy.

Data Security

We take data security seriously and have implemented technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. We use encryption technologies to safeguard sensitive data, including payment details, and we restrict access to personal information to authorised personnel only. Despite our efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including compliance with our legal, accounting, and regulatory obligations. Where you close your account with Crusino Online Casino, we may still retain certain records for a limited period as required by applicable law, particularly in connection with financial transactions and anti-fraud measures.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You can ask us to correct any inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal retention obligations.
• You can object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw your consent at any time where processing is based on consent.
• You may lodge a complaint with a relevant data protection authority if you believe we have mishandled your data.

To exercise any of these rights, please contact our support team at support@crusino.com, and we will respond to your request within a reasonable timeframe.

International Data Transfers

As we serve players across Australia, New Zealand, Canada, Ireland, Germany, Austria, Norway, Slovenia, Finland, the United Arab Emirates, and Kuwait, your data may be transferred and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place to protect your information whenever such transfers occur.

Children's Privacy

Crusino Casino is intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data and close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Crusino Online Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our dedicated team. We are available 24/7 via LiveChat, or you can email us directly at support@crusino.com. We value your trust and remain committed to protecting your privacy while you enjoy our pokies, live dealer games, and other offerings at Crusino.